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Relating to Your Price Conscious Customers

KaVo Kerr Connections

KaVo Kerr Team

Relating to Your Price Conscious Customers

Intraoral Diagnostic Technologies and Price-Conscious Peter

Price is a concern for many patients and often prevention is overlooked as a way to conserve cash.

Peter is going to want to know that a CariVu exam will save him money in the long run. Below are some tips to connecting with Peter:

  1. Describe the differences between the diagnostic capabilities of CariVu and traditional radiographs. Explain that there are many limitations to radiographs that CariVu helps to solve, with 99% accuracy,* CariVu images correlate to the actual condition in the tooth for smooth surface caries, occlusal carries, proximal caries, initial caries, secondary caries, and cracks.
  2. Visually illustrate decay and what would happen if it grew over time. For example, in the images below, the decay is hard to see on the radiograph. However decay is clear in the CariVu image and the intraoral image.
    Explain how postponing treatment could allow the decay to expand and even fracture the tooth. If the fracture were to reach the root, Peter may end up needing a root canal – which could be more costly and painful in the long run.

    Image of cavity pinpoint from x-ray using CariVu

  3. Walk through scenarios with Peter of treating decay early versus waiting for decay to grow. Describe the changes in cost, treatment time, tooth structure removed, and any post treatment recovery differences.
  4. If your practice charges a fee for the CariVu exam, discuss with your legal or compliance team whether suggesting fees for services to HCPs is appropriate. You may be able to offer to waive the fee the first time or offer to subtract the exam free from any treatment Peter decides to have after diagnosis.

Did you know?

Non-ionizing diagnostic procedures now have their own insurance reimbursement code. Use ADA CDT Code D0600 when submitting your CariVu images (U.S. only).**

In conclusion, being able to speak with patients in an engaging way about their dental health is imperative. However, it all starts with making sure you and your staff are educated on the proper use of diagnostic equipment and software, the latest in clinical treatment techniques, best practices in standard of care, and much more.

To learn more about transillumination technology and the benefits of DEXIS CariVuTM, visit or call 888-ASK-KAVO.

* Proximal dentin lesions represented in CariVu images correlate to the actual condition in the tooth with 99% accuracy. Study data on file. CariVu is a diagnostic aid for the detection of open or incipient carious lesions above the gingiva and for monitoring the progress of such lesions. Indications for use for CariVu are detection of: smooth surface caries; occlusal carries; proximal caries; initial caries; secondary caries; cracks.

** The information provided contains general reimbursement information only and is not legal advice nor is it advice about how to code, complete, or submit any particular claim for payment. The information provided represents KaVo Kerr’s understanding of current reimbursement policies. It is a dental practice and dentist responsibility to determine appropriate codes, charges, and modifiers, and submit bills for the services consistent with the patient insurer requirements. Third-party payers may have different policies and coding requirements. Such policies can change over time. KaVo Kerr disclaims any responsibility for claims submitted by dental practices and dentists.


Compact, Portable Caries Detection Device
For more information on advancing the caries detection process in your office, schedule an in-office CariVu consultation with a DEXIS Imaging Expert.
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